Q&A
Q01： Do you have minimum purchase amount ?
Q02： What should I do if I want to add an item to an order that hasn't arrived yet?
Q03： What should I do if I want to make changes to an order which hasn't arrived yet?
Q04： Can I cancel an order once I have submitted it?
Q05： What should I do if the order confirmation email fails to arrive?
Q06： Do you offer gift wrapping?
Q07： I have something I want to tell you when I make an order, how can I do this?
Q01： How will I know how much my order will shipping fee?
Q02： Does free shipping offers apply to International orders?
Q03： Can I specify a day or a time for delivery?
Q04： How long will it take for the order confirmation email to arrive?
Q05： Can I check the progress of items which are being shipped?
Q01： How long does it take for my items to arrive?
Q02： Can I return items I have purchased?
Q03： What should I do if I receive a defective order?
Q04： What should I do if the item is not the item I ordered, or if items are missing?
Q05： What should I do if I didn't receive an order which was sent to me?
Answer
Q01：Do you have minimum purchase amount ?↑return
For orders shipped outside Japan, the minimum order amount is US$40.
Q02：What should I do if I want to add an item to an order that hasn't arrived yet?↑return
If your order hasn’t shipped yet, you can add an item. Please send us your order number, your name and the URL of the item you’d like to add using our contact form.
Q03：What should I do if I want to make changes to an order which hasn't arrived yet?↑return
If your order hasn’t shipped yet, you can add an item. Please send us your order number, your name and the URL of the item you’d like to add using our contact form.
Q04：Can I cancel an order once I have submitted it?↑return
Orders which have been placed cannot be cancelled. Please review your order carefully before placing it.
Q05：What should I do if the order confirmation email fails to arrive?↑return
If you have not received your order confirmation email after three business days (excluding Saturdays, Sundays, and Japanese public holidays), please contact us via our inquiry form.
Q06：Do you offer gift wrapping?↑return
We regret that we do not offer gift wrapping.
Q07：I have something I want to tell you when I make an order, how can I do this?↑return
If you have a message for us, a question, or if there's something you don't understand, we ask that you let us know before you make an order, not when you're placing your order. When you order through the shopping cart, there is an area for you to write requests on the shipping page, but if you write a request here that we cannot fulfill, you will need to cancel, and then re-place your order.This process can take some time, and during that time the items you have selected may sell out.If you have any questions or things you want to tell us, we would be happy if you could contact us ahead of time via our inquiry form.
Q01：What payment methods are available?↑return
We accept Visa, Mastercard, JCB, Diners Club and American Express, as well as PayPal, Google Pay, Apple Pay, Alipay, AlipayHK, WeChat Pay and Shop Pay. For orders delivered within Japan, you can also pay at participating convenience stores (excluding 7-Eleven).
Q02：Can I order using payment on delivery?↑return
We do not accept cash on delivery.
Q03：Can I pay at a convenience store?↑return
Convenience store payment is available only for orders delivered within Japan. You can pay at FamilyMart, Lawson, Ministop or Daily Yamazaki.
Q01：How will I know how much my order will shipping fee?↑return
Shipping fee varies by country, please check Shipping Policy below.
shipping Policy
Q02：Does free shipping offers apply to International orders?↑return
Sorry, at this time it doesn't apply.
Q03：Can I specify a day or a time for delivery?↑return
For delivery within Japan, you can request a preferred delivery time in the order notes. You cannot specify a delivery date. For deliveries outside Japan, you cannot specify a delivery date or time.
Q04：How long will it take for the order confirmation email to arrive?↑return
The email will be sent within 3 business days after your order is received. Please note, we will not be able to confirm orders made on Saturday, Sunday, or on national holidays until the next business day.
Q05：Can I check the progress of items which are being shipped?↑return
Your shipping confirmation email contains a tracking number. For international shipments, enter it on the DHL website to track your package.
Q06：Do you ship to worldwide?↑return
We ship to all countries that DHL can cover.please check Shipping Policy below.
Shipping Policy.
Q07：Will I have to pay customs duties, tariffs, or VAT?↑return
Orders shipped outside of Japan may be subject to customs duties, import taxes, or other fees upon arrival in the destination country. These charges are determined by your country's customs authority — not by 6%DOKIDOKI — and are the sole responsibility of the customer. We are unable to predict, collect, or reimburse these fees.
For customers in the United States:
Import duties are assessed by U.S. Customs and Border Protection (CBP). The applicable rates and thresholds are subject to change based on current U.S. trade policy. We recommend checking the CBP website or contacting your local customs office for the most up-to-date information before placing your order.
Please note: We declare all packages at their true value and cannot mark shipments as "gifts" or undervalue them on customs forms.
For more information on fees upon arrival, please see our Shipping policy.
Q01：How long does it take for my items to arrive?↑return
We normally ship within 3 to 7 business days after confirming your order. International orders usually reach most destinations within 3 to 14 days, though customs inspections can cause delays. Use the tracking number in your shipping confirmation email to track your parcel with DHL for international shipments, or with ECOHAI or Yamato Transport for shipments within Japan.
Q02：Can I return items I have purchased?↑return
We cannot accept returns or exchanges based on a customer's personal preferences. Please check your order carefully before placing it.
Q03：What should I do if I receive a defective order?↑return
If you receive a defective item, we will replace it. Please contact us through our contact form within 7 days of receiving the item and describe the defect. We cannot accept exchanges or returns after this period or if the item has been worn.
Q04：What should I do if the item is not the item I ordered, or if items are missing?↑return
We ask that you contact us via our Inquiry Form within 7 days of receiving your order.
Q05：What should I do if I didn't receive an order which was sent to me?↑return
Online shopping is only possible because of the trust shared between our company and you, the customer. If you received a delivery slip for an item, and such a longtime passes without you accepting the item that the order is cancelled or sent back, we may not be able to sell to you in the future.
Q06：What company do you use to ship?↑return
We use DHL for deliveries outside Japan and ECOHAI or Yamato Transport for deliveries within Japan.
Q01：What is the My Account link on the top page of the store?↑return
If you register with our store when you place an order, you will be able to view your purchase history and change your info on this page. This is a useful feature, especially if you plan on making purchases in the future.