Q&A

Answer

A・Order

Q01:Do you have minimum purchase amount ?return

Yes we do, we accept orders from 5,000yen or more.


Q02:What should I do if I want to add an item to an order that hasn't arrived yet?return

As long as your order hasn't been shipped, you can add an item to your order.Please let us know your order number,name and any changes you want to make via our inquiry form. * Unfortunately, if the payment is through PayPal we cannot accept.


Q03:What should I do if I want to make changes to an order which hasn't arrived yet?return

As long as your order hasn't been shipped, you can add an item to your order.Please let us know your order number,name and any changes you want to make via our inquiry form. * Unfortunately, if the payment is through PayPal we cannot accept.


Q04:Can I cancel an order once I have submitted it?return

Orders which have been placed cannot be cancelled. Please review your order carefully before placing it.


Q05:What should I do if the order confirmation email fails to arrive?return

We regret that they cannot.


Q06:Do you offer gift wrapping?return

We regret that we do not offer gift wrapping.


Q07:I have something I want to tell you when I make an order, how can I do this?return

If you have a message for us, a question, or if there's something you don't understand, we ask that you let us know before you make an order, not when you're placing your order. When you order through the shopping cart, there is an area for you to write requests on the shipping page, but if you write a request here that we cannot fulfill, you will need to cancel, and then re-place your order.This process can take some time, and during that time the items you have selected may sell out.If you have any questions or things you want to tell us, we would be happy if you could contact us ahead of time via our inquiry form.


Q・Payment

Q01:What payment methods are available?return

We accept your purchases with your Credit Card(Visa,Master,JCB,Diners,Amex)or through Google Pay,Apple Pay, or Shop Pay


Q02:Can I order using payment on delivery?return

We cannot accept payment on delivery items.


Q・Shipping and Return

Q01:How will I know how much my order will shipping fee?return

Shipping fee varies by country, please check Shipping Policy below.
shipping Policy


Q02:Does free shipping offers apply to International orders?return

Sorry, at this time it doesn't apply.


Q03:Can I specify a day or a time for delivery?return

You cannot specify a date, or time for delivery.


Q04:How long will it take for the order confirmation email to arrive?return

The email will be sent within 3 business days after your order is received. Please note, we will not be able to confirm orders made on Saturday, Sunday, or on national holidays until the next business day.


Q05:Can I check the progress of items which are being shipped?return

We will send you a tracking code in the confirmation if shipping email. You can check the progress of your items by entering that code on the DHL website


Q06:Do you ship to worldwide?return

We ship to all countries that DHL can cover.please check Shipping Policy below.
[https://shop.6dokidoki.com/policies/shipping-policy ]shipping Policy.


Q・Receiving Orders

Q01:How long does it take for my items to arrive?return

Once your order has been confirmed, we will normally dispatch within Within 3 to 7 business days. International orders will normally arrive within 3-14 days to most locations. Please note that your order may be subject to inspection in customs which can sometimes cause delay. You can check your deliverly by your tracking number in confirmation mail on DHL(or Yamato Transport)system.


Q02:Can I return items I have purchased?return

We cannot accept returns or exchanges based on a customer's personal preferences. Please check your order carefully before placing it.


Q03:What should I do if I receive a defective order?return

If the item you received was defective we will change the item.Please send us detail via our inquiry form until 7 days after receiving the item.Please note that we cannot accept any exchanges or returns if the item received has passed 7 days after the arrival and if the item has been worn.


Q04:What should I do if the item is not the item I ordered, or if items are missing?return

We ask that you contact us via our Inquiry Form within 7 days of receiving your order.


Q05:What should I do if I didn't receive an order which was sent to me?return

Online shopping is only possible because of the trust shared between our company and you, the customer. If you received a delivery slip for an item, and such a longtime passes without you accepting the item that the order is cancelled or sent back, we may not be able to sell to you in the future.


Q06:What company do you use to ship?return

We use DHL for all international orders.We use YAMATO TRANSPORT for all domestic orders.


Q・Others

Q01:What is the My Account link on the top page of the store?return

If you register with our store when you place an order, you will be able to view your purchase history and change your info on this page. This is a useful feature, especially if you plan on making purchases in the future.